Contact us
For help with credit purchases, tasks, API integration, or reseller partnerships, we recommend submitting a ticket after signing in. You may also use any other contact method shown below.
Sign in to submit a ticketRecommended channel
Dashboard tickets
Access requirement
Signed-in account
Support scope
Business and technical
Contact us
Dashboard tickets
Tickets make it easier to verify your account, track progress, and protect sensitive information. Please use a ticket first for account or order inquiries.
Sign in and submit a ticket[email protected]
公司地址：香港荃湾区欣澳道732号
Contact nowHow we can help
Account and credits
Registration, sign-in, credit purchases, billing reconciliation, and payment appeals.
Tasks and screening
Task submission, progress issues, result interpretation, number formatting, and accuracy guidance.
API and partnerships
API access, integration testing, reseller applications, and partnership options.
Technical and security
Platform reliability, data compliance, account security, and API key management.
Frequently asked questions
These are the questions we receive most often. If you cannot find an answer, submit a dashboard ticket.
When will purchased credits arrive?
After a USDT (TRC20) transfer, the platform scans the blockchain automatically. Credits usually arrive within 1–30 minutes. If they do not, submit a support ticket with the transaction hash.
How long does a task take?
Completion time depends on the number of records and screening service. Small tasks usually take several minutes; large tasks are queued and can be tracked in the dashboard.
Which payment methods are supported?
Available methods and current instructions are shown in the Add Credits page. Verify the order details and receiving address before transferring funds.
How do I request API access or become a reseller?
Review partnership benefits on the Reseller Program page, then submit a support ticket. API access can also be requested from the dashboard.
What format should a number file use?
Use a plain-text TXT file with one number per line, preferably including the country calling code. Some services have additional requirements shown in their dashboard workspace.
Still have questions? Submit a ticket
Sign in and submit your question through the dashboard. Our team will respond as soon as possible.